Troubleshooting

Use this section for stuck jobs, timeout errors, and storage connectivity issues.

Scheduled backups aren’t running

Configure server cron and use the BackupRidge system cron trigger URL when WP-Cron is unreliable.

Backup watchdog

A scheduled watchdog task detects backups that should have resumed but did not (for example when loopback fails or WP-Cron is disabled). It can re-queue a resumption attempt or mark the job failed so the dashboard does not stay on “Running” indefinitely. Watchdog actions are written to the per-job log under BackupRidge → Logs.

Loopback (self-call) failing on LiteSpeed

Apply noabort LiteSpeed rules for wp-cron.php and admin-ajax.php to prevent aborted resumptions.